Dr. Jodi Frey, Professor, co-authored an article with Dr. Dale Masi, Professor Emeritus, UMSSW, along with James Harting of Harting EAP and Michelle Spearing of Halliburton EAP in the Journal of Employee Assistance titled Data Game Changer: Current Utilization Figures Inaccurate. Using data from Halliburton's EAP, the authors found that their new formula for calculating cumulative utilization was a more accurate way to estimate the real percentage of employees that used EAP services for assessment and face-to-face counseling over time.
More details can be found in the article which was published in the journal and also freely available through the UMB International Digital Employee Assistance Archive at: https://archive.hshsl.umaryland.edu/handle/10713/17720