Consumer scams have become increasingly sophisticated, posing financial and emotional risks—especially for older adults, those with limited financial literacy, and clients experiencing stress or isolation.
This session will help social workers recognize common scam tactics, identify warning signs in clients’ experiences, and offer practical strategies and resources for prevention and recovery. Participants will also exchange ideas on building client awareness, strengthening resilience against manipulation, and connecting clients to appropriate reporting and support networks.
Date: Wednesday, December 10, 2025
Time: 12:00 - 1:00 PM EST (Virtual)
Instructor: Sue Rogan, Accredited Financial Counselor (AFC)
Bio: Sue Rogan is the founder of SR Consulting—a consulting practice dedicated to helping mission-driven organizations strengthen their financial empowerment programs, partnerships, and impact. Before starting her consulting company, Sue led statewide initiatives as the Director of Strategic Partnerships at the CASH Campaign of Maryland for 16 years, managing projects, building coalitions, and creating financial education programs that reached thousands of individuals and families.
Before working with CASH, she was an Investigator/Communications Manager with the Montgomery County MD Office of Consumer Protection where she investigated thousands of consumer complaints and conducted outreach presentations/campaigns on consumer protection topics. Sue also helped to create/support local coalitions to focus on topic areas of product safety, child passenger safety and financial empowerment. In 2024, Sue received the Financial Counselor of the Year by the Association for Financial Counseling & Planning Education (AFCPE).