UMB Recovery Task Force

Calls are screened by an operator, then a nurse case manager will be in touch. You must make the initial call.

The UMB COVID-19 Hotline was set up at the start of the pandemic to help University of Maryland, Baltimore (UMB), University of Maryland Medical Center (UMMC) and Faculty Physicians, Inc. (FPI) stop the spread of COVID-19 at work and on campus. 

If you are with other members of the UMB community at work, in school, in study groups, or at learning sites, it’s not enough to tell your doctor, Human Resources, or your supervisor that you have COVID-19. We need you to contact the UMB COVID-19 Hotline at 800-701-9863 to help us understand the risk to others on campus and conduct contact tracing if needed. 

The Hotline team will also help you understand what to do if you are sick but have not tested positive for COVID-19, or have been exposed to someone with COVID-19.

The COVID-19 Hotline will not call you to start the process. You must make the first call.

What to Expect

Your COVID-19 Hotline experience is a two-step process. 
  1. Your initial call is answered by an operator for intake of information to screen calls. Your call will be answered 24/7/365 to initiate the process. The operator will ask for contact information, your role and organization, and the reason for your call.
  2. A nurse case manager will return your call to discuss your case, providing medical advice and instructions about isolation, quarantine, and testing. 

Response Time

Please be patient between intake and the return call from a nurse. Caseloads vary each day and could impact wait times.
  • Weekdays: Calls are typically returned within a few hours during normal business hours.
  • Weeknights: Calls are returned the next morning.
  • Weekends: Calls are returned the same day or following morning.
What should you do while waiting for the nurse case manager to call? 
If you feel sick in any way, stay home. If you're at work, and you feel ill, go home. If you received instructions via the SAFE on Campus system, please follow these instructions while waiting for your call.
The UMB COVID-19 Hotline is operated and owned by Managed Care Advisors.

Contact Tracing

If someone calls the COVID-19 Hotline about a positive test, screening will take place to determine the need for campus contact tracing. For example, this could be based on presence at work/on campus in the days prior to illness, or on potential for a group exposure like a study group.

If contact tracing is needed, the COVID-19 Hotline team will alert UMB contact tracers, who will reach out by phone. They will help retrace your steps, and determine the risk to each person you interacted with.

It’s important to be honest, and there’s no need to be embarrassed or afraid. They’re here to help. It’s critical for the UMB contact tracers to contact people considered to have high-risk exposure to be isolated as soon as possible to stop the spread.

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