Industry studies have shown that more parkers are using credit/debit cards to pay for many of their parking needs. UMB Parking and Transportation Services obtained new parking equipment in 2023 and is continuing to enhance the customer experience by implementing industry best practices.
Statistically, at the Baltimore Grand Garage, 96 percent of transactions are processed using a credit/debit card with the Visa, MasterCard, and Discover logos.
The Baltimore Grand Garage will become credit/debit card only on April 1.
The facility will have appropriate exterior signage indicating that the facility is credit/debit card only. At time of exit, if a parker does not possess a credit/debit card, parking operations will collect the parker’s information for billing purposes.
UMB has already transitioned the Saratoga Street, Lexington Street, Penn Street, and Pratt Street garages to cashless operations, accepting credit/debit card only. This provided an opportunity to promote contactless transactions, expedited exit, and booth attendant safety in the locations as the facilities would no longer accept cash.